Our Privacy Policy:
This Privacy Policy sets out how we, Designate Products, store and use information about you when you interact with our website, in store at Designate Products, 2-4 Rutland Street, Matlock, Derbyshire, DE4 3GN or at any retail craft fairs/markets and trade exhibitions.
Data Protection
We take Data Protection seriously and strive to maintain the highest standard of security for any personal information entrusted to us. The personal details you submit to us will only be used for the specified purposes indicated to you and will not be passed on to any unauthorised third parties without your explicit consent. Details on any third parties we use can be found below. We are selective with the persons and companies we work with, but ultimately cannot accept any liability for the mishandling of data that has been passed on with your permission. For more information you are encouraged to refer to their individual policies.
Information you give us:
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Designate Products Newsletter
If you have opted in or subscribed to Designate Products newsletter, Designate Products will use the information you provide to send you news, special offers and information that is relevant to you. We use Mailchimp, an email marketing service, to deliver our e-newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. Mailchimp is a secure, third party mailings website which is signed up to ‘Privacy Shield’ signalling their commitment to keeping your information secure. Please see the following link regarding MailChimp’s privacy policy: https://mailchimp.com/legal/privacy/
On every newsletter emailed to you there will be an unsubscribe button which can be used at any time.
Social Media Sites
We use several social media sites to share news and information about Designate Products. When individuals choose to follow Designate Products they are deemed responsible for the management of their own data, so we advise that caution is taken when using these sites to share or exchange personal information, as you do so at your own risk.
For Facebook’s privacy policy see here: https://www.facebook.com/about/privacy
For Twitter’s privacy policy see here: https://twitter.com/en/privacy
For Instagram’s privacy policy see here: https://help.instagram.com/519522125107875?helpref=page_content
Customer orders and requests for information in store and at external retail fairs or trade exhibitions
Customer details taken, in the afore-mentioned places, for the purposes of orders or further information will be kept securely until the order or request is complete, any physical evidence of these details will then be destroyed. Such details will include, name, contact information and nature of request or order.
Payment information
Sales of products can be conducted on-line, in store and via telephone. All data given at the time of purchase is held securely and destroyed on site when no longer required. When you buy a product/s we’ll need your name, address, e-mail address, credit/debit card number, card expiry date and security code. For your security, we don’t store your credit/debit card details. This information is processed securely through Worldpay who we use for our financial data transactions and we are PCI compliant. Please follow the link to Worldpay’s Privacy Policy and information on PCI compliance.
https://www.worldpay.com/uk/privacy-policy
https://www.worldpay.com/uk/sme/saferpayments
Please note we will never share your information with any other businesses for marketing purposes.
Information we collect from you:
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Statistical data
We automatically collect statistical data about usage patterns on our website. This information is not used to identify any individual. It is only collected to provide us with an understanding of the areas of interest on our site and kept only for as long as required for this purpose. Our website uses Google Analytics to collect statistical data – please visit Google Analytics Terms Of Service for full details.
Use of cookies
Designate Products uses cookies on this site in order to collect data to help it improve its information delivery. A cookie is a text file that identifies your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Designate Products does not use cookies to collect any personal information about you.
Disclaimer - Links to external sites
Designate Products website may contain links to other external websites of interest, such as other stockists of our products. Such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. Designate Products is not responsible for the accessibility, or content, of non-Designate Products owned sites.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing of this page ensures you are always aware of the type of information we collect and how we both use and store it.
Who to contact about this privacy policy
Our contact for Data Protection and Freedom of Information matters is:
Andrew Field, Designate Products, 2-4 Rutland Street, Matlock, Derbyshire, DE4 3GN. Tel : 01629760033, Email : sales@designateproducts.co.uk
Control of your data
Under the Data Protection Act 1998 you may contact Designate Products at any time to see the personal information that you have supplied. You may also request to make a correction to your data, for a copy of your data, that we cease processing your information or that we delete your data completely.
If you remain dissatisfied after raising an issue about this policy and/or a request to access personal information, you may also contact:
The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Email: data@dataprotection.gov.uk
Website: www.ico.org.uk